Frequently Asked Questions (FAQ)
Last updated: June 2025
1. What types of clothing do you offer?
We offer a wide selection of apparel that covers everything from everyday basics to trend-forward pieces. Whether you’re looking for casual wear, activewear, loungewear, or seasonal styles, we aim to provide clothing that fits your lifestyle, your needs, and your personal taste.
2. How do I choose the right size?
Each product page includes a detailed size chart to help you find the best fit. We recommend measuring your body and comparing it with our charts. If you’re between sizes, it’s usually best to size up for a more comfortable fit. Still unsure? Feel free to contact our support team—we’re happy to help.
3. Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery, so cancellations or changes can only be made within 2 hours of placing the order. If you realize there’s a mistake or want to cancel, please contact us immediately at our customer service email with your order number and request.
4. When will I receive my order?
Most orders are processed within 1–3 business days. After processing, shipping typically takes:
- Standard Shipping: 7–12 business days
- Expedited Shipping (if available): 3–7 business days
Delays may occur due to customs, holidays, or high demand. You will receive a tracking number as soon as your order is shipped.
5. Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Shipping fees and delivery times vary depending on the destination. You can check available options during checkout.
6. What if my order arrives damaged or incorrect?
We take quality seriously and strive to ensure each order arrives in perfect condition. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Be sure to include your order number and clear photos of the issue. We will resolve it promptly by replacing the item or issuing a refund.
7. What is your return policy?
We offer hassle-free returns within 14 days of receiving your order. Items must be:
- Unworn, unwashed, and in original condition
- With all original tags and packaging
To initiate a return, contact us with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
8. How do I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to monitor your shipment. Please allow up to 48 hours for tracking information to update after dispatch.
9. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select alternative payment options depending on your region. All payments are securely processed with SSL encryption for your protection.
10. Is my personal information safe?
Absolutely. Your privacy is a top priority. Our website uses advanced encryption technology to ensure that your personal and payment information is kept secure. We do not share or sell your data to third parties.
11. I didn’t receive a confirmation email—what should I do?
Please check your spam or promotions folder. If it’s not there, it’s possible the email address was entered incorrectly during checkout. Contact our support team with your full name and any details about your order, and we’ll be happy to help.
12. Can I contact customer service?
Of course! If you have any questions or need help, our customer support team is here for you. Please reach out via email or through the contact form on our website. We typically respond within 24 hours on business days.
If your question isn’t answered here, don’t hesitate to reach out. We’re committed to providing you with a smooth and satisfying shopping experience.